Seem every time I come in they try to discourage me from getting my vehicle serviced that day because they always have a two or more hour wait even for a simple oil change. I can go to the other Chevrolet dealership in town and I've never been told to come back another day.
We apologize for any inconvenience and appreciate your business. Our service advisors are simply stating the time frame it may take for the work to be completed. Please feel free to contact our Service Manager at 336-335-1200 to discuss this matter.
Terry Labonte is the only dealership that I've ever been to that try's to discourage you from having a vehicle service. Seem ever time I go there for a simple oil change I'm told are you going to leave your vehicle with us because we have over a two hour wake and that's almost every time I go there. I can go to our other Chevrolet dealership at anytime and I'm never turned away.
From the moment I walked in I was greeted politely and treated very well. The staff is knowledgeable, friendly, and not pushy. This was my first time buying a car without someone else present, and the experience was good.
Worst truck buying experience ever. This is the third truck I have purchased through this dealership since 2012, and was not happy from shortly after I received initial contact from the salesman to trying to finalize the deal with one of the managers. Then when we came to terms after I bent over backwards because I really wanted the 2017 Silverado, I went to dealership and was then informed I would have to put more money down and my payment would increase from the deal we verbally had made the previous day. Was informed that I could upgrade to a spray in bed liner for an extra $100.00 and then literally just 10 minutes later was told that he misstated the figure and it would be an extra $500.00. Salesman was new and was left on his own to go over the vehicle features, luckily I knew most if them from my previous trucks. I fault the dealership for not spending ample time in training this young man prior to allowing him to deal in this capacity. He had potential, but needs to be groomed. Finance personnel was able to accommodate mine and my wife's schedule for signing contract, however forgot one form and expected my wife to make a 45 minute drive to sign, I explained that wasn't going to happen and stated that form could be mailed for signing. Bottom line, I don't expect to frequent this dealership again with the exception of servicing the vehicle.
Confirmed Service Customer
Great. The gentleman that helped me was very polite.
I had an appointment for 7:30 am. They did not start working on my car until after
They could not reproduce the problem which is a 'shift to park' warning when I turn the
car off. Therefore they did nothing. Wasted a lot of time and still have a broken car.
They are always so polite when I come in. I was going to be out of town for the week that I brought my car in. Even though my car was under warranty for the repair, they kept me updated about the status of my car.