My experience with this dealership was great before my last service visit. Took my 1 yr old 2016 Malibu in on July 7th and got it back on August 2nd due to a cracked piston. Went and picked up my car which the service dept left completely on empty (had 1/4 of a tank when it was dropped off), put gas in it and got about three miles when the engine light came back on. Called dealership back and returned car for them to fix. This time it was due to a bad O-Ring for the turbo down pipe (engine related again). Got my car back on August 4th. I know on two occasions when I have not been told the truth. They are all there for you when you are purchasing the car, but no one seems to care or wants to help you when problems arise. I now have a 1 yr old car with a rebuilt engine. This is totally unacceptable. Now more problems have arisen since then.
I had to drop off my truck for a Line-X bedliner to be sprayed in. The service center found while getting me in the system that I had a recall to be completed. They were able to get that added on to be done once the truck came back. They also were able to give me a loaner and not just any car but a double cab silverado so that I did not feel completely different when driving during the day. Great customer service from both the advisor and the Service Manager.
Seem every time I come in they try to discourage me from getting my vehicle serviced that day because they always have a two or more hour wait even for a simple oil change. I can go to the other Chevrolet dealership in town and I've never been told to come back another day.
We apologize for any inconvenience and appreciate your business. Our service advisors are simply stating the time frame it may take for the work to be completed. Please feel free to contact our Service Manager at 336-335-1200 to discuss this matter.
Terry Labonte is the only dealership that I've ever been to that try's to discourage you from having a vehicle service. Seem ever time I go there for a simple oil change I'm told are you going to leave your vehicle with us because we have over a two hour wake and that's almost every time I go there. I can go to our other Chevrolet dealership at anytime and I'm never turned away.
From the moment I walked in I was greeted politely and treated very well. The staff is knowledgeable, friendly, and not pushy. This was my first time buying a car without someone else present, and the experience was good.